Questions and answers
Straight answers for shop owners and for the customers who tap.
For shop owners
Do my customers need to download an app?
No. A tap opens a web page in the phone's browser. Customers can add it to their home screen if they like.
Do they need to create an account?
No. Their pass is created on the first tap and kept on their phone.
What if a customer's phone cannot read the sticker?
Your staff can show a backup check-in QR code from the owner app.
Can someone cheat by sharing the sticker's link?
No. Each tap is checked against the sticker's own counter or cryptography, and only one visit per hour counts for each customer.
Can a screenshot be used to claim a reward twice?
No. Your staff look the customer up, press Redeem and hand the reward over. Each redemption is recorded once, with the time and the reward.
Does it connect to my till or take payments?
No. TapMat works beside any till with nothing to install or connect, and never handles money or card details.
Who sees my customer data?
Only you and the staff you add. Details a customer shares with your shop are never visible to another shop.
Can I change a reward later?
Yes, at any time. Visits customers have already earned stay on their card.
How do I know customers are using it?
Your dashboard shows visits, customers and rewards given, and updates itself every minute while it is open.
What do I need to run it?
A spot by the register for the sticker, and a computer, tablet or phone to open the owner app in a web browser.
For customers
Does my pass work at other shops?
Yes. The same pass works at every TapMat shop, and your TapMat page lists every shop you have visited.
What does TapMat know about me?
An anonymous member number on your phone, your visit times and your points. Your name, email or phone only if you choose to share them with a shop.
Do my visits expire?
Your visits stay on your card. If a shop runs a time-limited offer, your pass shows the end date and the days left.
I have a new phone. Have I lost my visits?
No. Ask the cashier: they confirm who you are and show a one-time QR code, and your visits carry straight over.
How do I stop messages from a shop?
Every message has a one-click unsubscribe link that works straight away.
The pilot and pricing
What does the pilot cost?
Nothing. The pilot runs for 3 months with no lock-in and no card details.
What happens after the pilot?
You choose a plan to keep going, or simply stop. Plans are priced per location per month, with no setup fee and no per-visit charges.
How long does setup take?
TapMat sets up your shop and sends your sticker ready to use. Once you have added a reward, customers can start tapping.
Where is TapMat available?
TapMat is for shops in Australia, with the rules for each state built in.
Put your shop on the shelf
Join the free 3-month pilot. We write and test your sticker, set up your shop, and you choose the rewards. No lock-in, no setup fee, no card details.